Privacy Policy – Sona101Club

1 Introduction to the Privacy Policy

Sona101Club is an international-standard online gaming platform. We believe your personal information belongs to you, and protecting it is our responsibility. This Privacy Policy applies to the Sona101Club website, mobile app, and all related services.

This Privacy Policy clearly sets out what data we collect, why we collect it, how long we retain it, who we share it with, and what rights you have. Sona101Club's goal is to provide you with full transparency so you can use our platform with complete confidence.

2 What Information We Collect

Sona101Club collects only the information that is strictly necessary. We do not collect any personal data beyond what is needed. The table below provides a detailed breakdown of what we collect:

Sona101Club never stores your full payment card number. All payment information is processed exclusively through secure payment gateways.

3 How Your Information Is Used

Sona101Club uses the information collected solely for the following purposes:

• Service Delivery: To create and manage your account and ensure uninterrupted gaming services.
• Identity Verification: To verify your identity during the KYC process and keep your account secure.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues quickly.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Promotional Communications: To inform you about offers and bonuses, with your consent.
• Responsible Gaming: To detect unusual gaming patterns and provide assistance when needed.
• Legal obligations: To comply with applicable laws and regulations.

4 Data Retention Period

Sona101Club retains your information only for as long as necessary. Retention periods vary depending on the type of data and applicable legal obligations:

• Active account data: retained for the duration your account remains active.
• Transaction records: retained for a minimum of 5 years after the last transaction (legal requirement).
• KYC documents: 5 years after account closure.
• Gaming history: 2 years after account closure.
• Log files: retained for up to 1 year.

Once the retention period expires, your data is securely deleted. If any data must be kept longer due to legal obligations, you will be informed.

5 Sharing Information with Third Parties

Sona101Club never sells your information to third parties for commercial purposes. However, limited data may be shared with the following parties as necessary to deliver our services:

• Payment processors: To complete transactions. These providers adhere to their own security standards.
• KYC verification service: Only the documents necessary to verify your identity.
• Game software providers: Minimum data required to operate games.
• Legal authorities: Only relevant information disclosed under court order or legal requirement.

We have strict data protection agreements in place with all third parties. They may only use your information for specified purposes.

6 Cookie Policy

Sona101Club uses cookies to enhance your experience. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: Required for login sessions and core site functionality. These cannot be disabled.
• Functional cookies: To remember your preferences, such as language and settings.
• Analytics cookies: To understand site usage (anonymous data).
• Security cookies: To prevent fraud and unauthorized access.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some site features.

7 Your Rights

Every user on Sona101Club has the following rights regarding their own data:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be suspended.
• Right to Data Portability: You can request a copy of your data in a structured format.
• Right to object: You may object to your information being used for specific purposes.
• Right to Withdraw Consent: You can opt out of promotional communications at any time.

8 Security Measures

Sona101Club uses industry-leading security standards to keep your data protected:

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Stored data is protected with AES-256 encryption.
• Regular security audits and penetration testing.
• Two-factor authentication (2FA) support.
• 24/7 security monitoring and anti-fraud systems.
• Staff access to data is restricted strictly to what is necessary.

Please note that no method of transmission over the internet is completely secure. It is also important that you use a strong password and keep your login credentials confidential.

9 Children's Privacy

Sona101Club's services are intended for users aged 18 and above. We never knowingly collect personal information from anyone under 18.

10 Privacy Policy Changes

Sona101Club may update this Privacy Policy from time to time. When changes are made:

• The last updated date on this page will be revised accordingly.
• A prominent notice will be posted on the site for significant changes.
• You may be notified of changes via email.
• Continued use of the site after any changes take effect will be considered acceptance of the updated policy.

11 Contact & Complaints

For any questions about this Privacy Policy, requests to correct your information, or complaints, please contact our support team. Our dedicated privacy team will process your request promptly.

Sona101Club's support team is available in Bengali, 24 hours a day, 7 days a week. We typically respond to data-related requests within 7 business days.